Delivery Policy

Coverage and charges

Delivery is offered to supported Kenyan locations. The checkout currently shows the configured delivery fee before an order is submitted. Remote locations, oversized items or special handling may require a different fee, which must be disclosed and accepted before fulfilment.

• Provide a reachable Kenyan mobile number.
• Give the county or town, area or estate, and any useful landmark.
• Do not send payment to an unverified number or account.

Timing and handover

An order acknowledgement is not a promise of a specific delivery time. The team confirms availability, destination and an estimated delivery window after receiving the order. Delays caused by address problems, courier disruption, weather or events outside reasonable control will be communicated when known.

Inspection and failed delivery

Inspect the package at handover where practical and report visible damage or an incorrect item promptly. Additional delivery costs may apply where delivery fails because the recipient is unavailable or the address supplied is materially incorrect, but those costs will be explained before a new attempt.